Frequently Asked Questions

Here are the answers to a few of our most frequently asked questions.  If they don't answer your particular question, or you need more information, then please contact us.

  1. Out of Stock Items.  I have seen a piece I would like to buy but it says "Out Of Stock", can I still buy it?
  2. Collection.  I only live round the corner from Yard Gallery, can I call in and collect my purchase directly from the Yard?
  3. How will framed Artwork be sent to me?
  4. How will Unframed artwork be sent to me?
  5. When will my order arrive?
  6. Can I commission a Painting?
  7. Cancellations.  Oh No!  I just placed an order, and I've realised I made a mistake.  Can I cancel my order?
  8. Returns.  I've just received my order, and, to be honest, I don't really like it…can I send it back?
  9. Returns.  My order arrived, but it was damaged in transit, what do I do?
  10. I am an artist.  How do I go about exhibiting some of my work in Yard Gallery?
Out of Stock Items.  I have seen a piece I would like to buy but it says "Out Of Stock", can I still buy it?
We normally mark items "Out of Stock" if we are expecting to get more in, therefore, when we have it back in stock, yes, it will be available for you to buy.  Please contact us if you see an out of stock item that you would like and we will do our best to get it for you.back to top
Collection.  I only live round the corner from Yard Gallery, can I call in and collect my purchase directly from the Yard?
Yes.  When you add an item to your Shopping Cart you will be asked to "Select your Delivery Destination".  Please select "Pick Up" from the drop-down menu and you will not be charged shipping.  You will find our full address, opening hours and how to find us on our "Contact Us" page.back to top
How will framed Artwork be sent to me?
Framed artwork will be sent in robust packaging to ensure it arrives in perfect condition, using a trackable, insured postal service.back to top
How will Unframed artwork be sent to me?
Depending on size, all unframed artwork on paper or canvas will be sent either rolled up inside a sturdy cardboard tube, or flat packed in cardboard and sent using a trackable, insured postal service.back to top
When will my order arrive?
We aim to dispatch your artwork within 24 hours from when you place your order.  Delivery is then normally within 2 working days after dispatch to UK addresses.  Orders dispatched internationally usually take 5-6 working days after dispatch, however, they may be delayed due to customs.  back to top
Can I commission a Painting?
Some of our artists will do commissions, so if you are interested then please contact us.back to top
Cancellations.  Oh No!  I just placed an order, and I've realised I made a mistake.  Can I cancel my order?
That's not a problem.  If you need to cancel your order, contact us as soon as possible, telephone +44 (0) 28 9042 7210, or email orders@yardgallery.com quoting your order number, your first and last name and your email address.

If your order has not yet been shipped then we will cancel it without any cost to you and credit you with a full refund.

However, if your order has been dispatched then please return it to us within 14 days and we will credit you with a full refund, minus the cost to us for shipping it to you.  Please see our Returns Policy for full details.
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Returns.  I've just received my order, and, to be honest, I don't really like it…can I send it back?
Of course.  If you buy a product from us online, and then decide you do not want it, you can return it to us within 30 days and we will credit you with a full refund, minus shipping costs.  Please see our Returns Policy for full details.back to top
Returns.  My order arrived, but it was damaged in transit, what do I do?
If your order arrives damaged, then we will arrange a full refund including shipping charges.  Please see our Returns Policy for full details.back to top
I am an artist.  How do I go about exhibiting some of my work in Yard Gallery?
We are very interested in showing work by new and emerging artists.  If you are interested in showing work with us then attach some images of your work to an email and send it to us at info@yardgallery.com  back to top